FAQ
ABOUT US
The Crystal Tabby is one of the largest mineral wholesalers in the United States. We carry a vast selection of crystals, polished, tumbled stones and rough minerals, fossils and geodes. We carry both natural and treated rocks and crystals. We supply rock shops, museums, and metaphysical stores. We sell items for gifts, jewelry-making, interior decorating, and much more. We also have a giveback program working with local animal rescues (see our page on our Giveback program for me details). We are also women own & run!
We are a strictly wholesale dealer.
To shop you must have a seller’s permit from your state (the link here is for California) or you must have the appropriate permit obtained from your state's Tax Agency. If you are from a state that doesn’t issue permits, we need a business license or other proof that you will resell our products.
PRICING
Prices listed on this site and our Faire site are NET. Tax is not applied as we are wholesale. In house shopping: prices shown on stickers are retail, you pay half. When you purchase online with us and in-person, all our products are pre-priced out. Retail stickers come with all your items. We do not remove stickers, it is up to the customer to leave these stickers on for resale or to adjust pricing to their liking once the item is purchased.
WAYS TO SHOP WITH US
We offering many different ways to shop with us:
IN-HOUSE: We are open Monday through Saturday 9am to 4pm, no appointment needed. You MUST have a Seller's Permit for access. If you do not have one, we will turn you away at reception.
We do ask that our customer be courteous of our hours, be ready to checkout at our front desk by 3:40 pm so we have time to write up your invoice. If you purchase in person, we do not take returns.
Do not lend your Seller's Permit out to others to shop in person, unless it is an employee of yours and we need written approval of your list of employees.
LIVE SALE: If you want to conduct a Live Sale at our warehouse, these must be scheduled ahead of time. While regular shopping does not require an appointment, these do! We often have Live Sales, so we do not let multiple Lives to go on at the same time, especially on the same app.
We have a Live Sale agreement that must be signed when you come in. If you want to schedule a late night Live, please make sure to request this as we would need to schedule a Tabby Employee for this.
Some points that are covered in our agreement: We are wholesale only, so only show the retail price (the sticker price). DO not offer them the NET pricing. We also ask that you keep our company name out of your Live Sale as this is for our wholesale community not the general public. Above all, no bullying online, towards other customers or other sellers on selling platforms.
Since Live Sales tend to take up more time, make sure you give your self enough time for set up and to close out. We ask that you are done by 3:30pm so our front desk team has time to get your items written up.
INSTAGRAM:
We have a private Instagram (@thecrystaltabbywholesale) for our wholesale community. We conducts story sales via our Instagram as an additional way for our customers to purchase. Please follow our Instagram to see the Story Rules & Etiquette. Again for access you will need a Seller's Permit.
FAIRE:
We sell our online product via Faire. For access you will need to set up an online account with us and on Faire. Faire is a Wholesale Only Site. They have their own policies and requirements, so please check out Faire's FAQs separately.
SHIPPING POLICY
For items that will be shipped to your location, the minimum order is $100. Shipping cost will come after your purchase and a separate charge will be made to complete the shipping process
To United States & Other Parts of the World
All packages are shipped via UPS Ground, unless outside of the US or to Hawaii we use USPS and a signature is not required upon delivery. Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping.
Once an order is submitted, we are unable to make changes to your shipping address.
ADDITIONAL SHIPPING INFO FOR USA ORDERS:
FREE SHIPPING is available for orders over $1000. This is only good for US shipping addresses (sorry we can not extend this to Alaska or Hawaii)
Shipping prices are based on weight (UPS).
Coupons: we do not stack coupons (so if your order comes out under after coupon is applied you will need to pay for shipping)
Shipping in the USA is shipped within 1-10 days from purchase date. If you need items sooner, please message us and we will do our very best to assist! We are a small team and at times our orders fill up. So please be patient:
Packages shipping to Alaska, Hawaii and United States Territories and other parts of the world may take up to 21 business days for delivery.
INVOICE POLICY
We are paper free! When you place an order, the website sends you the invoice via your email. Should you need your invoice, please print off from your email.
CUSTOM ORDER POLICY
We have a very large warehouse, with a much larger selection of items. We try our best to supply as much items as we can for our online community. However if there are items you are looking to get that you don't see online, feel free to email and request a custom online order and we will do our best to supply. Custom orders take more time for us to work on, thus we have strict online policies for this: Custom orders must be complete within 2 days, if custom order invoices are not paid after 2 days of being sent we will return the items and restrict you from using the custom order line.
RETURN POLICY
If for any reason you are unsatisfied with your purchase, returns will be accepted within 10 days of receipt. However this only applies to online shopping. If you purchase directly in person at the warehouse, we do not accept returns.
NOTE: SALE ITEMS All clearance item sales are final and can not be returned.
To return your purchase by mail, please include the packing slip with your return and ship to the address below. Customers are responsible for return shipping charges, and we recommend you ship via a traceable service to ensure successful delivery.
The Crystal Tabby
1231 Mountain View Circle, Azusa CA 91702